Need help?
Frequently Asked Questions
Account
No, you can place an order as a guest, but creating an account allows you to easily track the status of your orders and save details for future purchases.
Click on "Forgot your password?" on the login page and follow the instructions to reset your password using the email associated with your account.
Requests
We accept PayPal, MBway, ApplePay and credit cards (Mastercard, Visa, Amex) via Shopify Payments.
For Mainland Portugal the cost is €4.99 and for the Islands €7.99, both are free for purchases over €50. For the European Community the cost is €10 and for the Rest of the World the price is €25.
Portugal: 1-2 business days, Portugal (islands): 5-10 business days, European Community: 5-10 business days, Rest of the World: 1-6 weeks.
Yes, please make sure the address is correct before checking out. The order will be delivered to the indicated address.
Yes, exchanges or returns are possible within 14 days, as long as the item is in its original condition and with the invoice/warranty certificate. Return shipping costs will be the responsibility of the customer, except in cases of defective products or shipping errors.
Please email hello@thehappygang.com with details and photos of the defect. We will provide instructions for return or exchange.